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FAQs

I'd like to return or exchange my order.
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Please visit Returnly and follow the steps listed. Please read our return policy before processing returns//exchanges.

I'd like to cancel my order.
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You can cancel or edit your order on a order status page or your account page until it's fulfilled.

I'd like to get the pants hemmed.
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We offer chain stitch hemming.

This is for raw jeans or other non-jeans pants.

https://kato-brand.com/products/repair-hemming

This is for washed jeans to keep their original hems.

https://kato-brand.com/products/hem-repair-35

Please add them per pair and let us know what inseam you want.

Hemming would take two business days. (It would be a week during holiday season)

Hemmed pairs cannot be returned.

The Items received are Incorrect/defective.
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Please email to customerservice@kato-brand.com with a picture of the damaged part.

Where is a size guide?
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A size guide is located above "add to cart" button on a product page.

What is the difference between Pen and Scissors?
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While Pen is slim straight, Scissors is slim tapered which means Scissors has the looser fit in the waistband and the upper thigh than Pen but Scissors goes narrower towards the ankles so Scissors has skinner fit below the knees.

How much does the jeans shrink after wash?
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Raw jeans will reduce roughly 3 - 5% throughout the jean after the first wash and dry.

Should I size up considering shrinks?
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No. Actually the best first fit for raw jeans would be "tight" since they stretch out over time and "slightly tight" or "perfect fit" for washed models.

Are your jeans sanforized?
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Yes, all of our jeans are sanforized.

What are your care instructions?
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For indigo jeans, before the first few washes, the indigo dye may rub off on light-colored fabric, upholstery and leather so use care when wearing your jeans. With repeated wearing and washing, the indigo color will pleasantly fade.

Do not wash or dry indigo garments with white or light colors.

To make color last longer, wash inside out with cold water, with like colors.
For a worn, quick fade, wash right side out with cold water, with like colors.
Hang dry or Tumble dry low. Remove promptly. Do not iron. 

Please also refer to how to wash jeans here.

Do you have a store where I can try on?
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Do you ship worldwide?
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Yes but besides shipping fee, custom duties and taxes are on you.

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