Frequently Asked Questions
How do I Exchange An Item Purchased On kato-brand.com?
If you wish to exchange your purchase for a different size or style, visit Returnly and follow the steps listed. Exchanges are subject to the return policy conditions listed, except return shipping is free of charge. Your new item will be shipped out as soon as we receive the exchange order. We don't accept to exchange item you bought at other store. Please contact store you bought.
How Do I Return An Item Purchased On kato-brand.com?
Go to Returnly and follow the instructions there to make your return. KATO’ has partnered with Returnly to make your return experience easier.
What Is The Return Policy For kato-brand.com?
If for any reason you are not happy with your purchase, you may return the items postmarked within 21 calendar days of receipt for an online store credit or refund to your original method of payment. Only regular priced items may be refunded. Unfortunately all sale items cannot refunded.
No exchanges/ return can be made on international orders and sale items at this time.
What Are Your Product Care Instructions?
For indigo jeans, before the first few washes, the indigo dye may rub off on light-colored fabric, upholstery and leather so use care when wearing your jeans. With repeated wearing and washing, the indigo color will pleasantly fade.
Do not wash or dry indigo garments with white or light colors.
To make color last longer, wash inside out with cold water, with like colors.
For a worn, quick fade, wash right side out with cold water, with like colors.
Hang dry or Tumble dry low. Remove promptly. Do not iron.
Please find below link about how to wash jeans.
The Items Received Are Incorrect Or Are Defective.
If you have received an item which is defective or different to the one purchased, we will refund these items as soon as we receive them at our warehouses and inspect the condition of the garments.
Do You Have A Size Guide?
Yes, we do! You can find our size guide’s end of product image for each items.
Please note that the size guide is intended to be a general guideline. “Measurements taken flat, +/- 1inch tolerance natural to the production process.”
Do You Take Care Hemming Service?
Currently, we don’t offer hemming services.