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Shipping Policy

SHIPPING

Free ground shipping to continental USA. Expected options are available. Also we are available to handle any shipment for international customer. International customer is responsible for any duties taxes or fees associated with customs clearance.

Domestic packages within the continental U.S are shipped via USPS. Complimentary shipping does not apply to international, Puerto Rico, P.O. Box, or Hawaii and Alaska addresses.

For international shipping customer is responsible for any duties taxes or fees associated with customs clearance.

Orders placed Monday - Friday before 1PM PST will begin processing that day and will ship within 2 business days.

Orders placed on Friday after 1PM PST or over the weekend will begin processing the following Monday.

kato-brand.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day

 

If you refuse delivery of any order placed on kato-brand.com the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.