To process a return or exchange, please go to our return portal by Loop.
https://hiroshikato.loopreturns.com/
Please read our policy below if your return or exchange is eligible.
If you are not satisfied with your purchase, You may return or exchange the items within 21 days from the date the order is shipped out.
Please ensure that the items are returned in their original condition, with tags attached and have not been worn, washed, hemmed/altered, or damaged. Items that show signs of wear, damage, or have pet hair will not be accepted.
Once your order with the hemming request is brought to our tailor, the order will not be refundable.
International orders (outside from the US) are not eligible for returns or exchanges.
Items purchased in our retail stores must be returned to the store where they were purchased.
Returns
Return shipping fees will be deducted from your refund.
There will be a 30% restocking fee applied if you are returning 6 or more items.
Gift card is not refundable.
EXCHANGES
Exchanges are subject to the same conditions as our return policy listed above, except return shipping is free of charge. Please note that exchanges are limited to the same style with a different size, and can only be done once per order.
If your return includes an item that was not processed as an exchange, the return shipping fee will not be waived.
Exchanged items are shipped after the condition of the original returned items is confirmed.
An exchange is free only once per order.
Lost Items
If the final status of your tracking number is Undelivered and the shipping carrier is unable to locate your package after their investigation, we will replace the item if it is in stock. If it is out of stock, we will issue a refund back to the original form of payment.
If your tracking number indicates "delivered," but you haven't received your order, our course of action is to file a claim with the shipping insurance. Unfortunately, we cannot issue a refund or send a replacement until the investigation is complete, which may take approximately a month. If you haven't received your order, please contact us and provide your shipping address.
REPAIRS/ALTERATIONS
If you believe there is a product defect that has resulted in damage to your web store purchase, inquires will be resolved on a case by case basis.
Please share images of the concerned part with us via email.