FAQ
PRODUCTS
Sizing
Finding the right size jeans can be tricky. Here are a few tips to help make buying jeans online easier.
● Always use measurement charts - Tag size is a general starting point but sizing varies between different brands. Even within the same brand, different cuts of jeans can differ in size. Learn how to measure your best fitting jeans and compare them to size charts.
● Consider the weight of the denim - Heavier denim can often lead to smaller fitting jeans. If you have a pair of Kato 10.5 oz jeans and they fit with no extra room, you may need to size up on the 14oz. A 32” waist in 14oz denim will fit tighter then a 32” waist in 10.5oz denim.
● Consider the cut - The rise is one thing to consider when factoring in the waist measurement. On lower rise jeans you need more room in the waist. For higher rise jeans you need a little less room. For example, say you measure your best fitting pair of jeans and the waist is 32” with a 10” rise. When shopping for a new pair that has a 9” rise, you may need a 32.5” waist. For a pair with an 11” rise, you may need a 31.5” waist.
● Does it stretch? - You can wear more fitted jeans made of stretch denim without sacrificing comfort. 100% cotton can feel tighter in the hips and knees, even if the waist is the correct size. Consider this when measuring your jeans. Are they made from stretch denim? Is the pair you are buying stretch or 100% cotton. Sometimes you may need to size up going from stretch to non-stretch, even within the same brand and cut.
These considerations on denim weight and cut will help you find the correct size with confidence. If you are still unsure, please contact Kato Brand customer support.
Hemming
If you'd like shorter inseam, please add our paid chainstitch hemming service to your order, which you can add on a product page as a paid option. We recommend adding extra inch onto the inseam you'd want for raw jeans because of its shrinkage. If you'd like to roll up for showing a selvedge, you'd add extra 2 inches onto the inseam you'd want. Hemming would take 3-5 business days. (It would be more during the holiday season) Hemmed pairs cannot be returned. You may order a pair without the hemming service first to see if it fits and place a new order with the hemming service then return the original pair.
Shrinkage
Raw denim has up to 2% shrinkage while it would be 1% for washed denim after wash but they will also stretch out again by being worn over time.
What are the differences for the Needle, the Pen, the Scissors and the Hammer?
Click HERE to view the fit comparison in the video.
What is Denit®?
Denit® is a specially developed knit fabric that combines the comfort of sweatpants with the resilience of our 4-Way Stretch Selvedge and the softness of knitwear. Made from 70% cotton, 21% polyester, and 9% polyurethane, Denit® offers unmatched comfort and sophistication. Its unique rebound quality prevents sagging, ensuring a perfect fit every time. Whether lounging or on the go, Denit® delivers a fresh take on versatility and style.
The crooked belt loop
The crooked belt loop found on the back of most of our jeans is a deliberate design feature, inspired by vintage 1950s denim. It is not a manufacturing defect. Back in the day, they had to hand-stitch the belt loops for Levi jeans. The area where the belt loop was supposed to align with the pants was too thick for hand-sewing. Therefore, they needed to slant the belt loop slightly to stitch it on.
Warranty
There's no warranty on our products. If you have an issue with our products, please contact us with a picture of the concerned part.
Sanforized
Most of our jeans are sanforized but please contact us if you look for about a specific style.
How to avoid fades
To minimize fading, wash your jeans inside out in cold water. Using our Denim Wash and Denim Linen Spray can also help maintain their look. We don’t recommend dry cleaning unless specified on the care instruction label.
Do not tumble dry
In most cases, tumble-dry should not be used for our products to avoid unexpected alterations and white marks/creases. Dry cleaning should not be used either because they would cause coloring issues. Please follow the wash instructions on the care label.
ORDERS
Payments
As of April 2024, we accept Visa, Mastercard, American Express, Discover, Diners club, Shop pay, Apple pay, Google pay, Meta pay, Amazon pay, Paypal, Afterpay and Sezzle.
Order Processing Time
On a regular business day, orders which are placed by 2:30pm PST will be shipped on the same day. For expedited options, please note that they would be processed by a shipping carrier the next day of the order fulfillment. Rules for the shipments are subjected to shipping carriers. We do not process orders on Saturday, Sunday or company observed holidays.
Order adjustment
If you'd like to cancel or adjust your order, please log in and click the order you'd like to adjust.
https://kato-brand.com/account
You can do it only when the order is unfulfilled. Once the order is shipped out, the order will not be adjustable.
I forgot to put a discount code.
Applying discount codes on existing orders is unworkable. If you forget to put a discount code, please cancel the order and place a new order with the discount code again.
International orders (outside from the US)
For International orders, duties and tax will be collected besides a shipping fee at the checkout. International orders are ineligible for returns/exchanges due to the fees.
I have not received my order although the status has been delivered.
If your tracking number indicates "delivered," but you haven't received your order, our course of action is to file a claim with the shipping insurance. Unfortunately, we cannot issue a refund or send a replacement until the investigation is complete, which may take approximately a month. If you haven't received your order, please contact us and provide your shipping address.
RETURNS
Return policy
I'd like to exchange for a different style.
If you would like to exchange to a different style, please process just a return and place a new order for the different style then contact us so that we would waive a return shipping fee.
Defective/Product Issues
If you have any concerns with your purchased items on our web store, please contact us with a picture of the concerned part. If the items were purchased at a retailer, please contact them first.
Thursday Boots
For returning/exchange Hiroshi Kato products purchased at thursdayboots.com, please contact us since the items are not allowed to be processed on Returnly.For returning/exchange Thursday Boots purchased at our web store, please go to Thursday Boots return portal.
RETAILERS
Authorized retailers
You can look up our authorized retailers here. Our office in Los Angeles is not open for public but you can visit here with an appointment.
If you are interested in carrying our products at your store, please contact us with your store detail such as location. Our wholesale representative will reach out to you.
GIFTS
Gift card
You can purchase our digital gift card here. You will get an email with a voucher code after the purchase. You can share the voucher with someone you'd like to send to. Please contact us if you'd like us to send the gift card to someone else. The gift card is non-refundable.
Gift wrapping
We do not offer a gift wrapping.