If for any reason you are not happy with your purchase, you may return the items postmarked within 21 calendar days of receipt for an online store credit or refund to your original method of payment. Only regular priced items may be refunded. Unfortunately sale items cannot refunded. Go to Returnly and follow the instructions there to make your return. KATO’ has partnered with Returnly to make your return experience easier. You will be refunded the total amount less the return shipping charges (unless one or more items in order is purchased and not returned, in which case return shipping will be free). Items must be returned in their original condition (unworn, unwashed, unaltered) with the TAGS ATTACHED. We will not accept returned items that have any visible signs of wear or have been washed, altered, damaged or hemmed.Not placing merchandise back into original bag will delay processing of your return. If more than 21 days have gone by since the day of your purchase, unfortunately we cannot offer you a refund or exchange.
We will cover payment for first exchange shipment. If there is a request for a second exchange, the customer will be responsible for shipping charges back to us. Once we receive the item, we will issue a refund at which point the customer can place another order for their desired charge.
Restocking Fee. There will be a 30% restocking fee applied if you are returning 6 or more items.
International Orders: Shipping charge is not included. Unfortunately, no exchanges/ return can be made on international orders at this time.
Hawaii, Alaska, Puerto Rico, and Canada: Shipping cost and return or exchange shipping must be paid for by customer.
If you wish to exchange your purchase for a different size or style, visit Returnly and follow the steps listed. Exchanges are subject to the return policy conditions listed above, except return shipping is free of charge. Your new item will be shipped out as soon as we receive the exchange order!
What happens if my order is lost or Undelivered?
If the final status of your tracking number is Undelivered and the shipping carrier is unable to locate your package after their investigation, we will replace the item if it is in stock. If it is out of stock, we will issue a refund back to the original form of payment.
However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. it gets stolen off your front door), we are not liable and suggest that you contact the shipping carrier for more information. We are happy to require a Signature for your package at your request, please specify this in the Notes section at checkout to request one.
If you believe there is a product defect that has resulted in damage to your web store purchase, inquires will be resolved on a case by case basis. Unfortunately, we are unable to offer any type of repair or alteration on non-web store purchases at this time.