If for any reason you are not happy with your purchase, you may return the items postmarked within 21 calendar days of receipt for an online store credit or refund to your original method of payment. Only regular priced items may be refund, unfortunately sale items cannot refunded. Go to Returnly and follow the instructions there to make your return. KATO’ has partnered with Returnly to make your return experience easier. You will be refunded the total amount less the return shipping charges. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. We will not accept returned items that have any visible signs of wear or have been washed, altered, damaged or hemmed. Not placing merchandise back into original bag will delay processing of your return. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
International Return Packages: in the customs declaration, please mark the package as “Returned Goods” and Origin is made in the USA. If your customs declaration is filled out incorrectly, you will be responsible for any customs duties we incur. If you have any questions regarding this, please let us know.
If you wish to exchange your purchase for a different size or style, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may return your original purchase to us using the instructions above.
What happens if my order is lost or Undelivered ?
If the final status of your tracking number is Undelivered and the shipping carrier is unable to locate your package after their investigation, we will replace the item if it is in stock. If it is out of stock, we will issue a refund back to the original form of payment.
However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. it gets stolen off your front door), we are not liable and suggest that you contact the shipping carrier for more information. We are happy to require a Signature for your package at your request, please specify this in the Notes section at checkout to request one.